General Data Protection Regulation

We are committed to data protection and your right to privacy. We will never sell on your details to third parties for marketing purposes.

Privacy Policy

This Privacy Policy describes how Acorn Office Supplies collect, use, protect and share your personal data (“Data”) when you install, access or use any websites, mobile apps, or other digital properties edited by Us or/and on which this Privacy Policy is posted or referenced or when you otherwise interact with us and when you contact us for customer support (collectively, the “Services”).

This Privacy Policy is part of the Terms and Conditions of the Services.

We may change this Privacy Policy at any time or substitute this Privacy Policy at our sole discretion. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website homepages or sending you an email notification) or otherwise seek additional consent in accordance with applicable law. You should check regularly for the most up-to-date version of this Privacy Policy whenever you access the Services.

The identity of the controller

You are hereby informed that Data that you provide are subject to an automated data processing whose controller is Acorn Office Supplies or its subsidiaries which contact details are indicated at the bottom of each data collection form.

Collection of data

We may collect Data about Our client, prospects and visitors.

Your Data is collected when you install, access, or use the Services, and when you otherwise interact with us.

Data we collect falls into the following categories:

• Identifying information and civil status;
• information about your company and current position;
• login information;
• location information.

These Data are gathered directly from you via the Data collection form or indirectly through automated methods.

We may combine Data you provide Us with Data that are collected through automated methods.

Information you provide to us

We process Data you provide directly to Us, in particular when you complete a data collection form. 

For example, we collect Data when you create an account, use the Services, participate in a contest or promotion, apply for a job, request customer support or otherwise communicate with Us.

The Data may include the following data as well as any other type of information that we specifically request you to provide to Us through Our collection forms, such as:

• name
• email address
• postal address
• phone number
• information about your company and current position

Our collection forms will indicate as to whether replies are mandatory or not and the consequences of a possible failure to reply. 

Data we collect automatically when you use the Services

When you access or use Our Services, we automatically collect the following information about you:

• Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to Our Services.
• Device Information: We collect information about the computer or mobile device you use to access Our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
• Location Information: We may with your consent collect information about the location of your device each time you access or use one of Our mobile applications. If you initially consent to Our collection of location information, you may be able to subsequently stop the collection of these Data through your device operating system settings. You may also stop Our collection of location information by following the standard uninstall process to remove Our mobile applications from your device.

Information we collect automatically through cookies & other tracking technology

We may use cookies, web beacon and other similar technologies on our online Services to collect information and provide you with the services or products that you have requested.

• A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and which is used to record information related to the navigation or the use of a device or a website.
• A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels and tags (also known as “tracking pixels”). It may be used in Our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. For more information about cookies, and how to disable them, please see “Your Choices” below.

We use cookies and other similar technologies to collect information for the purposes described in this Privacy Policy. We may also combine the information collected by these technologies with information we have collected about you by other means that are described in this Privacy Policy.

Some of the cookies are used for the exclusive purpose of enabling or facilitating communication or are strictly necessary for the provision of Our Services.

These are essentially of session cookies for authenticating and connecting to the Services, as well as memorizing navigation items during a session.

You have the ability to decline cookies by changing the settings on our web-site but this might prevent you from benefiting from some elements of the Services. You can also consult or destroy cookies if you wish, since they are stored on your hard disk.

We may also use these technologies for other purposes than the Services operation such as:

• To improve Our Services;
• To remember you, for your convenience, when you visit Our Services;
• To provide you with advertising tailored to your interests;
• or other purposes described in the section of this Privacy Policy titled, “How we use the Data”, under points (v), (vi) and (viii).

We inform you, in particular, that we use Google Analytics to collect information about use of Our Services. We do not combine the information collected through the use of Google Analytics with personally identifiable information. We inform you that Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit Our site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. For more information on Google Analytics, please visit Google Analytics.

Data we collect from other sources

We may also obtain information from other sources and combine that with information we collect through Our Services.

Additionally, Acorn Office Supplies may receive information about you from other third parties whom you have authorized to share your information or who collect information in connection with co-branded offerings.

Third party cookies

When you access or use Our Services, one or more cookies from third party are likely to be placed on your equipment.

We inform you that We have no access and cannot exercise any control over third party cookies. However, we shall ensure that the partner companies agree to process the information collected on Our Services in compliance with the Regulations and undertake to implement appropriate measures for securing and protecting the confidentiality of the Data.

How we use the data

We may use information about you for the following purposes:

• Provide, maintain and improve Our Services;
• Provide and deliver the Services you request, process transactions and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts and support and administrative messages;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Acorn Office Supplies and others, with your prior consent, and provide news and information we think will be of interest to you;
• Monitor and analyse trends, usage and activities in connection with Our Services;
• Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and
• Carry out any other purpose for which the information was collected, and which is necessarily contemplated by the collection of such information or is otherwise explicitly mentioned in the process of collection.

According to the Regulation, each Data processing is performed on one of the following legal basis:

• Your consent;
• The performance of the Service subscribed by you.
• The legitimate interests pursued by Us or by a third party, except where such interests are overridden by your interests or your fundamental right and freedoms.

How we share your data

The following persons may receive the Data:

• Our subsidiaries;
• Our Data processor;
• Our trading partners.
• Our suppliers (for guarantee and warranties purposes)

We may share information about you as follows or as otherwise described in this Privacy Policy:

With vendors, consultants and other service providers who need access to such information to carry out work on Our behalf;

In response to a request for information if we are required by, or believe disclosure is required by, any applicable law, regulation or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities;

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of Our business to another company; and

With your consent or at your direction, including if we notify you through Our Services that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

The period of data retention

Data are retained in a form that allows your identification for a period no longer than is necessary for the purposes for which they are obtained and processed.

For more information, please refer to the period retention specified onto our Data collection forms.

How we transfer your data

We inform you that Data could be transferred outside European Union only with adequate safeguards.

All transfers shall be made to:

a country recognized by the European Commission as providing an adequate level of protection;

a company located to the United State and that has adhered to the Privacy Shield Framework;

a country which does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission.

Online complaint

In compliance with the Privacy Shield Principles, We commit to resolve complaints about our collection or use of your Data.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Security

We are committed to taking appropriate measures designed to keep your Data secure. Our technical, administrative and physical procedures are designed to protect Data from loss, theft, misuse and accidental, unlawful or unauthorized access, disclosure, alteration, use and destruction. We follow generally accepted standards to protect the personal information submitted to Us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact Us at sales@acornofficesupplies.co.uk

Your rights

According to the Data Protection Act of January 6th, 1978, and the regulation 2016/679 of the European parliament and of the council of 27 April 2016 (the “Regulation”), you have – at any time – a right of access, rectification, opposition on legitimate grounds and limitation where appropriate, as well as the right to define guidelines related to the fate of your Data after your death.

You also have the right to receive Data which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller under conditions and in accordance with the Regulation.

You may exercise your rights by contacting us in writing, with a proof of your identity & address, at the address provided in the “Contact Us” section below or at the address provided in our Data collection form. We inform you that you also may update, correct or delete by yourself your account information by logging into your online account.

Especially regarding promotional or sales communications, you may opt out of receiving promotional or sales communications from Acorn Office Supplies by following the instructions provided in those communications or by sending an email to sales@acornofficesupplies.co.uk. You can also email Us to unsubscribe from Our commercial email messages, please include the word “UNSUBSCRIBE” in the email subject line. Please note that if you opt out of receiving promotional communications, we may still send you transactional or relationship messages, such as those about your account or Our ongoing business relations.

You can also contact Us by sending an email to sales@acornofficesupplies.co.uk to request to be removed from Our sales call list.

We will endeavour to remove you from our marketing lists as soon as we receive your request and in the majority of cases this will happen as soon as you change your preferences but please allow up to 7 days for us to synchronize your request across all of our systems.

Finally, you have the right to lodge a complaint with a supervisory authority.

Contact us

If you have any questions about this Privacy Policy, please contact us by completing our Contact Form or by writing to us at:

Acorn Office Supplies

Unit 2 Bentley Industrial Centre

Bentley

Farnham

Surrey

GU10 5NJ

United Kingdom

Cookie Policy

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. 

We use cookies (and other similar technologies) to:

• Provide products and services that you request and to provide a secure online environment
• Manage our marketing relationships
• Manage our marketing relationships with affiliate networks using affiliate links
• Give you a better online experience and track website performance
• Help us make our website more relevant to you

Your consent applies to the following domains: www.acornofficesupplies.co.uk